Returns & Exchanges

Return & Refund Policy

At Vionette, we want you to love every piece you purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.

  • All original packaging, tags, jewelry boxes, and accessories must be included.

  • Proof of purchase or your order number is required.

To request a return, please contact us at support@vionette.com.

Once your request is approved, we'll provide return instructions. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • You received the wrong item.

  • Your item arrived damaged or defective.

We recommend using a trackable shipping service, as Vionette is not responsible for returns lost during transit.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

We'll review your claim and arrange a replacement or full refund if approved.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

  • Earrings

  • Personalized or engraved jewelry

  • Gift cards

  • Final Sale or Clearance items

  • Items showing signs of wear, resizing, or damage after delivery

Exchanges

We currently offer exchanges for eligible items of equal or greater value, subject to product availability.

If exchanging for a higher-priced item, you'll simply pay the difference.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or payment provider to process the refund.

  • Original shipping charges are non-refundable.

If you haven't received your refund within 15 business days after approval, please contact us at support@vionette.com.

Contact Us

Vionette Customer Support

Email: support@vionette.com